Job Posting: Community Case Manager, AIDS Vancouver

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Job Posting, Internal/External
Posting ID#2020-08-14
Posting Date: August 14, 2020

Community Case Manager (Permanent Part Time)

Reporting to: Program Director

Bargaining Unit: HSA – AIDS Vancouver Chapter – #849

Classification: Social Worker – Bachelor’s

Classification Grid: Level 8

Hours: 32 hours/week

Union: Health Science Professionals Bargaining Association

Location: Vancouver

HSA/HEABC ID #: TBD

 

Position Summary

Community Case Managers working within a harm reduction model, will provide a low barrier service to people living with HIV (PLH) by offering community intake and assessment, referrals, liaison, and advocacy to address individual health needs to maximize their quality of life and clinical outcomes. Community Case Managers will engage resources to facilitate access to health services, housing resources, food security, income security, disability benefits, legal assistance, and psycho-social supports with a focus on brief interventions to address care needs that are generally able to be completed over a period of 1 week to 3 months. Community Case Managers will utilize a standardized assessment tool to assess needs and refer clients requiring complex care coordination and/or more intensive case management to address multiple health-related issues over a longer period of time to clinically services such as the PHC interdisciplinary IDC team and VCH Clinical Case Management Team (STOP Team). The Community Case Management team will work in close collaboration with the VCH HIV Clinical Case Management Team (STOP Team) to ensure seamless transition between teams. This position reports to the Program Manager and Clinical Supervisor.

 

Duties:

  • Consults with the Supervisor on client and program issues and directions;
  • Strives to assist persons living with HIV/AIDS to achieve stabilized and sustained health, and to improve their quality of life;
  • Supports the provision of services through a drop in and appointment based structure;
  • Assesses clients through a standardized assessment process established in collaboration with VCH/PHC;
  • Assesses clients to address health status, financial issues, legal issues, housing status, transportation, social support, nutritional health and/or mental health/addictions;
  • Identifies and refers clients requiring the support of the Clinical Case Management teams;
  • Develops a documented plan and establishes tasks and timelines based upon client identified needs;
  • Facilitates referrals and linkages to social supports and clinical teams such as counselling, income, housing, food, legal support, immigration/settlement issues, education, employment training, social support resources, linkage to Primary Care and Clinical Case Management, and/or linkage to mental health and addictions services;
  • Advocates on behalf of clients to address barriers to service;
  • Provides outreach support such as accompaniments or education;
  • Maintains thorough knowledge of eligibility criteria, application processes and appeals procedures for government and community programs/services;
  • Maintains current knowledge of resources and services;
  • Networks with service providers and builds collaborative inter-agency partnerships;
  • Coordinates network of services on behalf of clients by bridging communication gaps between client and service providers, attending, and/or arranging client case conferences and accompanying clients to appointments as appropriate;
  • Refers clients to other AIDS Vancouver support services and/or other community services;
  • Completes all necessary case management documentation for client files;
  • Attends bi-weekly case consultations and update meetings with the Supervisor;
  • Participates in special projects to strengthen and develop the case management program as assigned;
  • Stays up to date on developments in HIV/AIDS related issues;
  • Collects outcome indicators by compiling quantitative and qualitative statistics related to client and/or program services;
  • Participates on internal and external committees relevant to program services as directed by the Supervisor;
  • Participates in developing and implementing department work plans;
  • Participates in professional development opportunities as required;
  • Attends all staff meetings as called by the Executive Director and/or the Supervisor when scheduled during regular working hours;
  • Complies with agency policies and procedures;
  • Performs other related duties as required.

 

 

Qualifications:

 

Education and Experience:

  • Completion of a Bachelor’s degree in an Allied Health discipline such as Social Work, Clinical Psychology or Nursing; or 10 years of directly related experience in lieu of a degree
  • Two years case management experience in a community setting;
  • Demonstrated skills in program development and building partnerships among allied service providers;
  • Direct experience working with populations vulnerable to HIV/AIDS such as First Nations, LGBTQ2S and Other Men who have Sex with Men, youth, women, refugee/immigrant, and substance use individuals;
  • Direct experience in working with risk factors related to sexual health, mental health, substance use problems and/or homelessness or inadequate housing;
  • Direct experience in harm reduction work;
  • Direct experience working in an outreach capacity in an urban setting;
  • Direct experience working with cross-cultural practice;
  • High degree of familiarity with government systems and community resources.

 

 

Skills and Abilities:

  • Ability to communicate effectively, both verbally and in writing;
  • Ability to analyze and resolve problems;
  • Leadership skills;
  • Ability to work independently and in cooperation with others;
  • Ability to plan, organize, and prioritize;
  • Ability to work in a high demand work environment;
  • Ability to establish and maintain rapport;
  • Sensitivity in working with marginalized and vulnerable populations;
  • Knowledge of HIV/AIDS, STIs and related social, political and care issues and their impact on the community;
  • Knowledge of issues related to diversity, marginalized populations, population health, and the needs of persons living with HIV/AIDS;
  • Ability to operate related equipment;
  • Physical ability to carry out the duties of the position.

 

Date Created: November 14, 2013

Revised: Dec. 29, 2017

 

Closing Date for applications:  Monday, August 24, 2020 at 4:30 PM 

Please send cover letter and resume in one Word or PDF document to:

Human Resources, AIDS Vancouver: [email protected]

 

*A Criminal Record Check is required prior to commencing duties*

 

Although we consider every application carefully, only those selected for an interview will be contacted.  AIDS Vancouver is an equal opportunity employer and we encourage applications from those of diverse backgrounds (incl. gender, sexual orientation, ethnicity, community origin, and HIV status).

Learn more about AIDS Vancouver