Job Posting: Program Manager, Blood Ties Four Directions Centre

Blood Ties Four Directions Centre is seeking a Program Manager

Position Overview

The Program Manager provides guidance and direction to front line employees at Blood Ties who are delivering outreach, supports and case management in housing, health and harm reduction services for clients. The Program Manager will work closely with front line staff and the Executive Director to ensure that case management plans for clients are complete and that required supports are identified and provided.

The program includes: housing loss prevention interventions, health & mental health wellness services access, after hours supports, outreach supports & home visits, intakes, justice system involvement interventions, property management, and communications coordination across social service providers.


Key Duties of the Program Manager include

  • Leadership in coordinating and delivering after hour’s emergency housing support line for late night and weekend housing-client related crisis or emergencies.
  • Guidance and direction to all front line employees of Blood Ties Four Directions who are delivering supports and case management in regards to housing and health.
  • Recruiting, hiring and providing guidance and direction to all Casual Harm Reduction Workers on the Outreach Van program including keeping staff training, policies and procedures up to date with best practices regarding support services and harm reduction.
  • Compiling reporting and data analysis for all front line Blood Ties Four Directions Centre and Outreach Van programs.
  • Providing direction and guidance to front line service providers in supporting complex and high acuity clients.
  • Developing and maintaining partnerships with other front line providers, agencies and governments serving marginalized populations in the Yukon.
  • Participation in the creation and roll out of a coordinated access framework for housing allocation and support in Whitehorse.
  • Providing guidance and support in the development and roll out of a Peer Training and Worker program at Blood Ties Four Directions Centre.
  • Providing support and guidance to front line workers in managing their program budgets and meeting program objectives.
  • Assisting with financial reporting and program reporting.

The Program Manager will work closely with partner organizations to ensure that mutual clients are receiving coordinated and effective support and that client case management plans are complete and required supports are identified and provided.

The Program Manager works closely with the Executive Director in executing the mission and programs of Blood Ties.



Preferred Qualifications

  • Experience in delivering case management & support to complex populations
  • Experience in lay counselling in the areas of substance use and trauma
  • Experience in delivering harm reduction programs or working in a harm reduction environment
  • Experience with housing first principles and programs
  • Cultural competence in relation to Indigenous People
  • Experience providing guidance and supervision to staff, students or volunteers
  • Experience managing a budget
  • Experience writing funding applications
  • Experience developing financial reports and program reports
  • Demonstrated ability to advocate on behalf of marginalized populations with complex health challenges
  • Post-secondary education in the Social/Human and/or Health Services field
  • A valid driver’s license


Personal Suitability

  • A keen sense of the social injustices in this world and a desire to do something about it;
  • Education, life or work experience where you got educated about the social determinants of health, the real reasons why some people are homeless, and why harm reduction is a must have in any civilized society;
  • Been called a “social justice warrior”, “bleeding heart leftist”, or “delusional with your utopian vision for a better community” and taken it as a compliment;
  • Working collaboratively and through partnerships is your middle name;
  • Positive, solution oriented and resilient is how you stay strong and focused despite the crap that’s going on in the world
  • A strong desire to work for the client not the system


Is Blood Ties right for you?

We have a friendly community oriented work environment with a great team passionate about a common goal: reducing health and social barriers for vulnerable people. We care about our community and we care about our team.  Some of our perks include a meaningful mission driven work environment, great conversations about life, sex, and politics, quality rants on social justice issues and baked goods.  Also starting wage at $32 per hour, benefits package, 4 weeks paid annual vacation leave, ongoing training, and professional development opportunities. Learn more about Blood Ties:



Is Whitehorse Yukon right for you?

Whitehorse is an exciting small city of about 35 000 people that hosts the capital of the Yukon.  There is so much to enjoy about Whitehorse including beautiful summers, a vibrant art and music scene, the midnight sun and northern lights, and tons of outdoor activities year round. To top this all off, Whitehorse is connected by the highway network and serviced by three national airlines so the costs of living and traveling out of the territory is relatively low for a city in Northern Canada.  Come and see for yourself why Whitehorse is called the ‘Wilderness City.’

Please submit cover letter and resume to Brontë Renwick-Shields, Executive Director: [email protected]. Your cover letter and resume should highlight all relevant skills and experience.


Closing date: August 21, 2020.