PAN’s Members’ and Stakeholders’ Survey: A Tool for Learning, Evidence-Based Action and Accountability


The Pacific AIDS Network takes evidence-based action and accountability seriously. We want to make sure we continue to learn within the organization to improve programs and practices for our members and stakeholders, as well as the people our members serve. In 2015, we developed a tool to do just that.

The Members’ and Stakeholders’ Survey gathers data from representatives of PAN member organizations and other key stakeholders. These include people with lived experience who have engaged with PAN’s programs and services, health authorities and other regional and national partners, other non-PAN member community or academic partners, and PAN staff, contractors and board of directors. Our goal is to improve PAN’s services and programs, support PAN’s strategic planning, and ultimately strengthen the collective community-based response to HIV, hepatitis C and related conditions in BC.

Continuing from its launch in Fall 2015, the second Members’ and Stakeholders’ Survey was conducted in Fall 2016. An online survey was distributed that contained both quantitative and qualitative questions. It was designed to identify PAN’s strengths and areas of improvement in its programs and services; evaluate PAN’s communication tools; assess PAN’s progress towards its 5-year strategic plan objectives; identify future directions and areas that can benefit from a coordinated, provincial focus; and evaluate the health of the network.

Now onto the exciting part… a teaser of the 2016 PAN Members’ & Stakeholders’ Report and how we used the data to remain evidence-based and action-oriented!

In evaluating PAN’s programs and services, survey respondents highly ranked the Positive Leadership Development Institute (PLDI) program as well as capacity building and training events. In qualitative responses, respondents applauded PAN for embodying and supporting the meaningful engagement of community and people with lived experience, as well as practicing evidence-based action. PAN is grateful for this feedback and we continue to strive towards strengthening our capacity and skills building trainings and PLDI program through internal program evaluations. We also continue to work hard in integrating the GIPA/MIPA and Nothing About Us, Without Us principles in all the work we do.

The level of satisfaction for PAN’s communication tools was generally high (especially for e-news and website); however, PAN was made aware that many respondents have not used PAN’s blogs or webinars. In qualitative responses, respondents also highlighted the need for revamping the PAN e-news and website. Partially attributable to the Members’ and Stakeholders’ Survey data (and also through various other evaluative mechanisms), PAN staff team is pleased with steps we took to develop and launch our new website, refresh the e-news (both in terms of structure and contents) and broaden the webinars.

For more detailed data on the evaluation of PAN’s programs, services and communication tools, as well as the data on PAN’s progress towards its 5-year strategic plan objectives; potential future areas and directions that PAN can focus on; and PAN’s network health, please see the the 2016 PAN Members’ and Stakeholders’ Survey Report.

We would like to congratulate Beverley for winning the 2016 Members’ and Stakeholders’ prize draw!



Questions? Comments? Please contact Mona Lee, PAN’s Evaluation Coordinator: [email protected].